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PRIVACY POLICY

Privacy Policy - Atelier Cavalier Limited

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Last updated: 01/01/2026

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Atelier Cavalier Limited (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit ateliercavalier.com (the “Site”), contact us, or purchase our products.

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1) Who we are (Data Controller)

Data controller: Atelier Cavalier Limited (trading as Atelier Cavalier)
Registered office: Ivor Court, Flat 24, Gloucester Place, London, England, NW1 6BJ
Email: contact@ateliercavalier.com
Telephone: +44 (0)7714 689770
Customer service hours: Monday to Sunday, 8:00am to 8:00pm (UK time)

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2) Personal data we collect

We may collect and process the following types of personal data:

Information you provide

  • Name, email address, telephone number

  • Billing and delivery address

  • Order details (items purchased, order number, order history)

  • Messages you send us (customer support enquiries, complaints)

 

Payment information
Payments are processed securely by third-party payment providers (such as PayPal and card payment processors). We receive payment confirmation and transaction status, but we do not store full card details.

Information collected automatically
When you use the Site, we may collect technical and usage information such as IP address, device and browser information, pages viewed, and interactions with the Site.

Information from third parties
We may receive delivery status updates from delivery partners and limited fraud/security signals from payment providers to help protect against fraudulent transactions.

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3) How we use your personal data and lawful bases

We use personal data for the purposes below, relying on the following lawful bases:

A) To process and fulfil orders (Contract)

  • Process purchases, provide order confirmations, dispatch and deliver products, and provide service communications.

B) To provide customer support (Contract and/or Legitimate interests)

  • Respond to enquiries and complaints, assist with delivery issues, and administer returns/refunds.

C) To operate and protect our business (Legitimate interests and/or Legal obligation)

  • Maintain Site security, prevent fraud and misuse, and keep appropriate business records (including for legal, tax, and accounting purposes).

D) Marketing communications (Consent)

  • We send marketing emails only where you have opted in (you can unsubscribe at any time).

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4) Who we share personal data with

We share personal data only when necessary with trusted service providers, including:

  • Website platform and hosting providers (Wix)

  • Payment providers (PayPal and card payment processors)

  • Delivery partners (e.g., Royal Mail)

  • Professional advisers (e.g., accounting or legal) where necessary

  • Regulatory authorities or law enforcement where we are required to do so by law or to protect our rights

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5) International data transfers

Some of our service providers may process personal data outside the UK. Where international transfers occur, we use appropriate safeguards as required under UK data protection law.

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6) Data retention

We keep personal data only as long as necessary for the purposes described above, including legal, tax, and operational requirements.
For example, we retain order and transaction records for as long as required for accounting and tax purposes.

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7) Your rights

You may have rights under UK data protection law, including the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data (in certain circumstances)

  • Object to or restrict certain processing (in certain circumstances)

  • Request data portability (in certain circumstances)

  • Withdraw consent for marketing at any time

To exercise your rights, contact us at contact@ateliercavalier.com.

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8) If you do not provide personal data

If you do not provide personal data required to process an order (such as delivery address and contact details), we may be unable to fulfil your purchase.

9) Complaints

If you have concerns about how we handle your personal data, please contact us first at contact@ateliercavalier.com.

You also have the right to complain to the UK regulator, the Information Commissioner’s Office (ICO).

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10) Security

We take reasonable technical and organisational measures designed to protect personal data. However, no online service can be guaranteed to be completely secure.

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11) Children

Our Site and products are not intended for children, and we do not knowingly collect personal data from children.

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12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was most recently revised.

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