LEGAL NOTICE

Legal Notice

1) Website owner and operator

This Site is owned and operated by Atelier Cavalier Limited (trading as Atelier Cavalier).

2) Contact details

For customer service enquiries and order support:

Email: contact@ateliercavalier.com
Telephone: +44 (0)7714 689770
Customer service hours: Monday to Sunday, 8:00am to 8:00pm (UK time)
Customers can contact us by email or phone call, or via the Contact Us page

3) Scope of sales

We sell to customers exclusively in the United Kingdom.
Currency: Pound Sterling (GBP).

4) Products and information on the Site

Atelier Cavalier designs and sells knee-high socks for men.
Product descriptions, availability, and other content on the Site are provided for general information and may be updated from time to time.

5) Pricing and payments (high-level notice)

VAT: We are not VAT registered, therefore prices do not include VAT.
Delivery costs: Delivery charges are handled separately as per our Shipping Policy
Payment methods: Cards and PayPal (and any other methods displayed at checkout).

6) Policies

For full details, please refer to:

Shipping Policy
Returns & Refunds Policy
Privacy Policy (including Cookies Policy)

7) Intellectual property

Unless otherwise stated, all content on this Site (including text, designs, product descriptions, logos, graphics, and photographs) is protected by intellectual property rights and is owned by or licensed to Atelier Cavalier Limited and/or relevant rights holders.

Trade mark

Trade mark: “Atelier Cavalier”
Trade mark number: UK00004312292
Owner: Atelier Cavalier Limited
Class(es): 25
Publication date in the Trade Marks Journal: 09/01/2026

Photography

Product photography is owned by Ian Abela (ianabela.com).

Use restrictions

You must not copy, reproduce, distribute, publish, display, modify, create derivative works from, or otherwise use any content from this Site without prior written approval from Atelier Cavalier Limited and, where applicable, Ian Abela.

8) Disclaimer and limitation of liability (site use)

We take reasonable care to ensure that information on this Site is accurate and up to date, but we do not guarantee that it will be free from errors or omissions.
To the maximum extent permitted by law, Atelier Cavalier Limited is not liable for losses arising from use of (or inability to use) the Site.
Nothing in this Legal Notice limits or excludes any liability that cannot be limited or excluded under applicable law, nor does it affect your statutory consumer rights.

9) Website platform and hosting

Website platform/operator: Wix
Hosting provider: Wix

10) Governing law (site)

This Legal Notice and your use of the Site are governed by the laws of England and Wales.

Terms & Conditions of Sales

1) Who we are

These Terms apply to purchases made via the Site. The Site is operated by Atelier Cavalier Limited (trading as Atelier Cavalier). For full company details, see Part A (Legal Notice).

2) Eligibility and territory

We sell exclusively to customers in the United Kingdom. Prices are displayed in Pound Sterling (GBP).

3) Products

We design and sell knee-high socks for men.

Sizing: Our sizes are supplied in EU sizing but displayed in UK sizing. We have translated EU sizes to UK sizes for display on the Site.

Care instructions: Care instructions are provided on the product label and should be followed.

4) Prices, VAT and payment

VAT: We are not VAT registered, so no VAT is charged.

Delivery charges: Delivery costs are shown at checkout and detailed in our Shipping Policy:

Payment timing: Payment is taken immediately at checkout.

Payment methods: We accept card payments and PayPal (and any other methods displayed at checkout).

5) Placing an order and contract formation

Order confirmation: When you place an order, you will receive an order confirmation email. The contract for sale is formed when we send the order confirmation email (the “Contract”).

Order details: You are responsible for ensuring your delivery address and contact information are accurate.

6) Changes to orders

Amendments before dispatch: Customers can request amendments up to the point the parcel has been dispatched. To request an amendment, contact contact@ateliercavalier.com.

To help us process your request, include:

First name and surname
Email address used for the order
Order number
Delivery address
The relevant email chain / forwarded order confirmation

If the parcel has already been dispatched: If your parcel has already been dispatched, changes cannot be guaranteed. Where a replacement is requested after dispatch, the original goods must be returned to us before a replacement is initiated, in line with our Returns & Refunds Policy.

7) Our right to cancel an order

We reserve the right to cancel an order in limited circumstances, including where:

stock is unavailable; or
there is a transit disruption that means we cannot reasonably fulfil delivery.

If we cancel your order, we will notify you by email and provide a full refund to your original payment method.

8) Dispatch and delivery

Dispatch timing: We aim to dispatch products within 24 hours of an order being placed, subject to operational capacity and stock availability.

Delivery time estimate: Delivery typically takes 3–5 business days from dispatch (UK).

Carrier and tracking: Orders are delivered via Royal Mail. Tracking details will be provided by email upon dispatch.

Full delivery terms are set out in our Shipping Policy.

9) Delivery issues (lost or non-delivered parcels)

If an order does not arrive, please contact contact@ateliercavalier.com and we will investigate and support resolution.

Where delivery fails: If delivery does not make it to you, we will provide a replacement, subject to verification steps and any requirements set out in the Shipping Policy.

10) Returns, cancellations and refunds

Returns, cancellations and refunds are governed by our Returns & Refunds Policy.

Statutory rights: Nothing in these Terms affects your statutory rights as a consumer under UK law.

11) Faulty, damaged, or incorrect items

If your goods are faulty, damaged, not as described, or unfit for purpose, you may have remedies under UK consumer law. The process and remedies (refund/replacement) are set out in our Returns & Refunds Policy. Please contact contact@ateliercavalier.com and include your order number and supporting details.

12) Discount codes and promotions

One discount at a time: discount codes cannot be combined.
Not retroactive: discount codes cannot be applied after an order has been placed.
Returns of discounted items: discounted items follow the same returns rules as non-discounted items unless expressly stated otherwise.

13) Guest checkout and accounts

We offer guest checkout. If you create an account, you are responsible for maintaining the confidentiality of your login details.

14) Fraud prevention and order refusal

We may refuse, cancel, or place an order on hold where we reasonably suspect fraud, unauthorised payment activity, or misuse of the Site. If this happens, we will contact you using the details provided at checkout.

If you believe your order was affected in error, please contact contact@ateliercavalier.com.

15) Complaints

If you have a complaint, please email contact@ateliercavalier.com with “Complaint” in the subject line. We aim to respond within 2 business days.

16) Liability and consumer rights

We do not exclude or limit our liability where it would be unlawful to do so. Nothing in these Terms affects your statutory rights as a consumer under UK law.

17) Governing law (sales)

These Terms are governed by the laws of England and Wales, and disputes shall be subject to the jurisdiction of the courts of England and Wales (subject to mandatory consumer protections).

18) General legal terms

Force majeure: We are not responsible for delays or failures caused by events outside our reasonable control.
Severability: If any provision of these Terms is found to be invalid, the remaining provisions remain in effect.
Assignment: We may transfer our rights and obligations under these Terms to another entity; this will not affect your rights.
Changes to these Terms: We may update these Terms from time to time. The version in force at the time you place your order will apply to that order.